Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you interact with Heartfelt Synergy.

1. Information We Collect

We collect personal information when you interact with Heartfelt Synergy, including but not limited to:

• Contact details (name, email, shipping address)

• Payment details (processed securely through third-party providers)

• Account preferences (if applicable)

• Device and browsing data, including IP addresses, cookies, and analytics (see ‘Cookies & Tracking Technologies’ section)

This may include your name, email address, shipping details, and payment information (which is securely processed through third-party providers).

2. How We Use Your Information

We do not sell or trade your personal information. However, we may share your data with trusted third parties where necessary, including:

• Payment processors to facilitate secure transactions.

• Shipping providers to deliver your purchases.

• Analytics services to improve our website experience.

• Legal authorities, if required by law or to enforce our policies (e.g., fraud prevention).

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as analytics tools) to enhance your experience and provide personalized recommendations. These may include:

• Essential Cookies (required for website functionality)

• Analytics Cookies (to understand visitor behavior)

• Marketing Cookies (for personalized ads and retargeting)

You can manage cookie preferences in your browser settings or opt out of tracking through tools like Google’s opt-out tool.

4. Data Protection & Security

We implement industry-standard security measures, including encryption and secure payment gateways, to protect your data. Our payment processing complies with PCI-DSS standards to ensure secure transactions.

While we take reasonable steps to protect your data, no online system is entirely secure. In the event of a data breach affecting your personal information, we will notify affected users as required by applicable laws.

5. Your Rights & Choices

Depending on your location, you may have certain rights over your personal data, including:

• The right to access and receive a copy of your data.

• The right to request corrections or deletion of inaccurate data.

• The right to withdraw consent for marketing communications.

• The right to request data portability (where applicable).

To exercise these rights, please contact us at [your contact email]. If you are an EU resident, we comply with GDPR regulations, and if you are a California resident, you may request details under the CCPA.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage users to review third-party privacy policies before sharing personal information. Your interactions with external sites are at your own risk.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via email or website notification at least 14 days before they take effect. Continued use of our services after updates constitutes acceptance of the revised policy.

📩 Have any concerns? Contact us at hello@heartfeltsynergy.com for any privacy-related inquiries.